Virtual Receptionist Tips How To Turn A Caller's Frown Upside Down If you work for a live answering service or answer phones as part of your job, you will come across frustrated callers every now and again. Everyone makes mistakes and sometimes folks have other things going on in their lives that leave a bad taste in their mouths. Though these calls can be tricky, they can also be a wonderful opportunity to turn someone's day around. Taking these steps will show your clients that you care and you may just make them into a loyal customer with your thoughtfulness: When speaking with an unhappy caller: 1.Let them explain and reiterate what you've heard. Sometimes folks just need to vent. Give them a moment to explain their situation and let them know you've understood their issue by repeating what you've heard. 2.Acknowledge their emotion. A supportive "That does sound frustrating" or "I can see where you're coming from" can go a long way. But if you don't feel it, don' ... Read more »

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